1. National Do Not Call Registry
- Sales representatives must not call phone numbers listed on the National Do Not Call Registry, unless:
- The person has given prior written consent, or
- There is an existing business relationship within the last 18 months.
- The person has given prior written consent, or
2. Internal Do Not Call List
- Pathway Financial, LLC maintains its own Internal DNC List. This list includes individuals who:
- Have asked not to be contacted again, or
- Have complained about calls.
- Have asked not to be contacted again, or
- All team members must check the internal DNC list before each call.
- Any request to be added to the internal DNC list must be honored immediately and documented in the CRM system.
3. Call Time Restrictions
- Outbound sales calls may only be made between 8:00 AM and 9:00 PM local time of the person being called.
4. Identification Requirements
During every call, team members must:
- Clearly state their full name and that they are calling on behalf of Pathway Financial, LLC.
- Provide a valid telephone number or email address the consumer can use to reach the company.
Prohibited Practices
- Calling any number on the DNC registry or internal list without exception.
- Ignoring consumer requests to be added to the DNC list.
- Failing to properly document a DNC request in the CRM system.
- Sharing or selling DNC information.
Team Responsibilities
- Sales Reps must review DNC lists before initiating any call.
- Supervisors/Managers must audit calls and verify compliance.
- Training on DNC compliance is required upon hiring and updated annually.
Violations & Penalties
Violating this policy can result in:
- Disciplinary action (including termination).
- Legal liability for the company and individual involved.
Contact for Questions or Reports
For questions about DNC compliance or to report a violation, contact:
Compliance Department
Email: phild@pathwayfinancial.com
Phone: (866)-777-3251